FAQ's

Welcome to Naazakat’s FAQ section. Here you’ll find quick answers to common questions about our jewelry, shipping, returns, and more. If you still have questions, please don’t hesitate to reach out to us.

 

About Our Jewellery

 

Q1. What kind of jewelry does Naazakat offer?

Naazakat offers demi-fine, anti-tarnish, hypoallergenic, gold-plated jewelry designed for everyday elegance and luxury appeal.


Q2. Will my jewelry tarnish?

Our pieces are designed with anti-tarnish coating, making them durable and long-lasting when cared for properly. However, like all jewelry, gentle handling and storage will help maintain their shine.


Q3. Is your jewelry hypoallergenic?

Yes. Our jewelry is nickel-free and hypoallergenic, making it safe for sensitive skin.

 

 

Orders & Payments

 

Q4. Do you offer Cash on Delivery (COD)?

Yes, COD is available for select pin codes with a flat ₹90 fee.


Q5. Can I cancel my order?

Yes, cancellations are allowed within 24 hours of placing the order. Once your order is processed or shipped, cancellations will not be accepted.

 

 

Shipping & Delivery

 

Q6. Where do you ship?

We currently ship across India.


Q7. Do you charge for shipping?

  • Free shipping is available on orders above ₹2,499.

  • Standard shipping charges apply to orders below ₹2,499.

 

Q8. How long will it take to receive my order?

  • Ready at warehouse items: Dispatched within 3 business days.

  • Pre-order items: Dispatched within 2–3 weeks.

  • Once dispatched, delivery takes 5–7 business days, depending on your location.

 

Q9. How will I track my order?

You will receive a tracking link via email and SMS once your order is shipped.

 

 

Returns, Exchanges & Refunds

 

Q10. Do you accept returns?

We accept returns only for damaged, defective, or wrong items. Requests must be raised within 48 hours of delivery with clear pictures.


Q11. Can I exchange an item?

Yes, if your product arrives damaged or defective, you may choose an exchange (subject to availability) or opt for a refund/store credit.


Q12. How will I receive my refund?

Refunds are processed either:

  • To your original payment method (within 7–10 business days after inspection), or

  • As store credit, which may include additional discounts for your next purchase.

 

Q13. Who pays for return shipping?

Naazakat covers all return shipping costs for eligible returns.

 

 

Product Care

 

Q14. How should I care for my jewelry?

  • Store pieces in their original pouch/box.

  • Avoid direct contact with perfumes, lotions, or cosmetics.

  • Wipe gently with a soft cloth after wear.

 

 

Customer Support

 

Q15. How can I contact Naazakat for support?

You can reach us at:

(Monday–Saturday, 10 AM – 7 PM IST)

 

 

If you couldn’t find your answer here, feel free to reach out to our team. We’re always happy to assist you with your Naazakat experience.